Introduction and Scope

Contestperform ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our event budget planning services, visit our website at contestperform.com, or interact with our educational resources.

This policy applies to all users of our services, including visitors to our website, registered users, and clients who engage our budget planning services. We operate under Hong Kong privacy laws, including the Personal Data (Privacy) Ordinance (Cap. 486), and maintain high standards for data protection regardless of where you're located.

Information We Collect

Personal Information You Provide

• Contact details: name, email address, phone number, mailing address
• Professional information: company name, job title, industry sector
• Event planning data: budget requirements, event details, planning preferences
• Account information: username, password, profile preferences
• Communication records: emails, support tickets, consultation notes
• Payment information: billing address, payment method details (processed securely through third-party providers)

Information Collected Automatically

• Website usage data: pages visited, time spent, click patterns
• Technical information: IP address, browser type, device information, operating system
• Session data: login times, feature usage, system interactions
• Performance metrics: loading times, error reports, system stability data

Information from Third Parties

We may receive information about you from business partners, referral sources, or public databases when you've consented to such sharing or when legally permitted under Hong Kong privacy regulations.

How We Use Your Information

We use your personal data for specific, legitimate business purposes that directly relate to providing and improving our event budget planning services:

Service Delivery

• Creating and managing your account and user profile
• Providing personalized budget planning recommendations
• Processing your service requests and delivering consultation services
• Communicating about your projects and providing customer support
• Sending service-related notifications and important account updates

Business Operations

• Processing payments and maintaining billing records
• Analyzing usage patterns to improve our service quality
• Conducting research to develop better budget planning tools
• Ensuring system security and preventing unauthorized access
• Complying with legal obligations and regulatory requirements

Marketing and Communication

With your explicit consent, we may use your information to send educational content about event planning, industry insights, and updates about new features. You can opt out of marketing communications at any time.

Information Sharing and Disclosure

We do not sell your personal information to third parties. We may share your data only in these specific circumstances:

Service Providers

We work with trusted third-party service providers who help us operate our business, including payment processors, cloud hosting services, and customer support platforms. These providers are contractually bound to protect your information and use it only for the services they provide to us.

Legal Requirements

We may disclose your information when required by Hong Kong law, legal process, or regulatory authorities. This includes compliance with court orders, subpoenas, or government investigations where we have a legal obligation to respond.

Business Transfers

In the event of a merger, acquisition, or sale of business assets, your information may be transferred to the new entity, subject to the same privacy protections outlined in this policy.

Consent-Based Sharing

We may share your information with your explicit consent for specific purposes, such as connecting you with partner services or participating in collaborative planning projects.

Your Privacy Rights

Under Hong Kong privacy law and our commitment to data protection, you have several important rights regarding your personal information:

How to Exercise Your Rights

To exercise any of these rights, contact us at info@contestperform.com or write to our Hong Kong office. We'll respond to your request within 30 days and may need to verify your identity before processing certain requests. There's no fee for most requests, though we may charge a reasonable administrative fee for excessive or repetitive requests.

Data Security and Protection

We implement comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:

Technical Safeguards

• Encryption of data in transit and at rest using industry-standard protocols
• Secure server infrastructure with regular security updates and monitoring
• Multi-factor authentication for administrative access to systems
• Regular security audits and penetration testing
• Firewall protection and intrusion detection systems

Organizational Measures

• Staff training on data protection principles and procedures
• Access controls limiting data access to authorized personnel only
• Regular review of data processing activities and security practices
• Incident response procedures for potential security breaches
• Contractual obligations for third-party service providers

Breach Notification

In the unlikely event of a data breach that poses a risk to your rights and freedoms, we'll notify affected users and relevant authorities within the timeframes required by Hong Kong privacy law.

Data Retention and Deletion

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law:

Retention Periods

• Active account data: Retained while your account remains active plus 3 years after account closure
• Transaction records: 7 years from the date of transaction for accounting and legal compliance
• Marketing communications: Until you unsubscribe or request deletion
• Website analytics data: 2 years from collection date
• Support and communication records: 5 years from last contact

Automated Deletion

Our systems automatically delete certain types of data according to predetermined schedules. For example, temporary files and session data are deleted within 30 days, while anonymized usage statistics may be retained indefinitely for service improvement.

Manual Deletion

You can request immediate deletion of your data by contacting us directly. We'll process deletion requests within 30 days, though some information may need to be retained for legal compliance or legitimate business purposes.

International Data Transfers

While our primary operations are based in Hong Kong, we may transfer your data to other jurisdictions for processing or storage:

Transfer Safeguards

When we transfer data outside Hong Kong, we ensure appropriate safeguards are in place, including standard contractual clauses, adequacy decisions, or other legally recognized transfer mechanisms. We work only with service providers who maintain comparable data protection standards.

Cross-Border Processing

Some of our cloud service providers operate servers in multiple regions for performance and reliability. Your data may be processed in jurisdictions including Singapore, Australia, or the European Union, all of which maintain robust privacy frameworks.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and improve our services:

Essential Cookies

These cookies are necessary for basic website functionality, including maintaining your session, remembering your preferences, and ensuring security. You cannot opt out of essential cookies without affecting website functionality.

Analytics Cookies

We use analytics cookies to understand how visitors interact with our website, which pages are most popular, and how we can improve user experience. This data is aggregated and anonymized.

Cookie Management

You can control cookie settings through your browser preferences. Most browsers allow you to refuse cookies, delete existing cookies, or receive notification before cookies are stored. However, some website features may not function properly if cookies are disabled.

Children's Privacy

Our services are designed for business professionals and organizations planning events. We do not knowingly collect personal information from individuals under 18 years of age. If we become aware that we've collected personal data from someone under 18 without parental consent, we'll take steps to delete that information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. When we make material changes, we'll:

• Post the updated policy on our website with a new effective date
• Send notification to registered users via email
• Provide clear information about what has changed
• Allow a reasonable period for you to review changes before they take effect

We encourage you to review this policy regularly to stay informed about how we protect your privacy. Continued use of our services after policy updates constitutes acceptance of the revised terms.